Return Policy

In the situation that your product(s) are lost at the mail carrier/not delivered, but tracking says otherwise, or your product(s) are damaged, with evidence, you are eligible to receive a refund for your order or a product replacement at no cost, only after reporting the issue within 24 hours of the delivery.

The Tote Fairy is not liable for a package delivered to an incorrect address that was placed on the shipping information on the website. In this situation, a refund will not be granted. Please ensure you give the correct address. No other refunds will be issued unless evidence shows that a package was not delivered or if, upon delivery, there is damage and a report is made to both the mail carrier and The Tote Fairy within 24 hours of delivery.

By purchasing from The Tote Fairy, you are agreeing to the shop's return policies.